Printed-to-Order Products
All mahjong mats and other printed-to-order products are final sale and cannot be returned or exchanged. This includes personalized and custom items.
Please double-check your selections, size, and any personalization before placing your order. If you’re unsure whether an item is eligible for a return, email laurie@letsbebesties.com before purchasing.
Other Eligible Products
Products that are not printed to order, personalized, or custom may be returned or exchanged within 14 days of delivery. Items must be unused, in their original condition, and in their original packaging.
You’re responsible for return shipping costs unless the item arrived damaged.
To start a return or exchange, email laurie@letsbebesties.com with your order number and the item you’d like to return. We’ll help you with the next steps.
Something Isn’t Right?
Final sale doesn’t mean you’re on your own if there’s a problem. If your item arrives damaged, has a printing issue, or doesn’t match your order, contact Laurie so we can take a look.
For items that arrive damaged, please reach out within 3 days of delivery. Include:
- Your order number
- A brief description of the issue
- Clear photos of the item and, for shipping damage, its packaging
We’ll review the details and work with you on the best solution.
